Device emulation, repeated refund claims, and account farms
Customers on delivery platforms can engage in systematic fraud: creating multiple accounts to exploit promotions, repeatedly claiming refunds for orders they received, using device emulation to appear as new users, and operating account farms for resale schemes.
Customer Fraud Ring Detected
Account farm identified • 47 linked accounts
Built for fraud teams who protect every transaction
Customers on delivery platforms can engage in systematic fraud: creating multiple accounts to exploit promotions, repeatedly claiming refunds for orders they received, using device emulation to appear as new users, and operating account farms for resale schemes.
Fraud Directors
Strategic oversight & escalation
Risk Analysts
Data-driven insights
Trust & Safety Leads
Investigation Managers
Deep, consistent analysis
From alert to action in minutes
The objective of this agent is to identify customers systematically exploiting platform policies.
The Trigger
You define when the agent should activate. When conditions are met, it starts working automatically.
- Real-time scoring: Every order assessed for customer fraud risk
- Refund claim evaluation: Automatic scoring of refund requests
- Multi-account alert: Triggers when account clustering is detected
360° View
The agent opens a tailored dashboard consolidating data from all your systems.
- Customer risk ranking with fraud probability scores
- Refund abuse metrics showing claim rates by customer segment
- Multi-account clusters visualizing linked accounts
Automated Analysis
The agent follows a structured analysis flow, combining checks with exploratory reasoning.
- Refund pattern analysis: Compares customer refund rates to population baselines
- Device forensics: Detects emulators, rooted devices, and spoofing
- Account clustering: Links accounts through device, address, and payment signals
Actionable Output
After analysis, the agent creates a human-friendly report with everything your team needs.
- Executive summary: Platform-wide customer fraud metrics
- High-risk customers: Ranked list requiring action
- Refund abuse cases: Customers with systematic false claims
Delivery
Reports are sent automatically via email or accessed directly in Veezoo.
Key benefits for fraud teams
Concrete, measurable value for your team from day one
Systematic fraud detection
Catch organized abuse, not just individual bad actors.
Device intelligence
Detect emulation and spoofing that masks multi-accounting.
Refund protection
Distinguish false claims from legitimate issues.
Up and runningin production in weeks
To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:
Ready to explore Customer Fraud Analyzer?
Fully customizable to your workflows, data sources, and business requirements.
Typical initial implementation in weeks, not months.