Cluster customer comments and surface actionable insights
Marketplaces receive feedback from both buyers and sellers, creating a complex landscape of comments, complaints, and suggestions across multiple touchpoints.
Feedback Analysis Report
Daily digest • 2,847 comments
Built for marketplace teams who delight buyers and sellers
Marketplaces receive feedback from both buyers and sellers, creating a complex landscape of comments, complaints, and suggestions across multiple touchpoints.
CX Directors
Strategic oversight & escalation
Voice of Customer Leads
Seller Experience Managers
Deep, consistent analysis
Support Leaders
From alert to action in minutes
The objective of this agent is to Transform unstructured feedback into structured, actionable themes.
The Trigger
You define when the agent should activate. When conditions are met, it starts working automatically.
- Daily morning report: Prior day feedback clustered by theme
- Theme spike alert: Triggers when a theme shows unusual volume
- New theme detection: Activates when a novel topic cluster emerges
360° View
The agent opens a tailored dashboard consolidating data from all your systems.
- Theme summary with top clusters and volume
- Buyer vs. seller breakdown showing themes by participant type
- Trend analysis tracking theme evolution over time
Automated Analysis
The agent follows a structured analysis flow, combining checks with exploratory reasoning.
- Theme clustering: Groups feedback into coherent topics using NLP
- Participant segmentation: Separates buyer and seller feedback patterns
- Trend detection: Identifies growing, stable, and declining themes
Actionable Output
After analysis, the agent creates a human-friendly report with everything your team needs.
- Executive summary: Overall feedback landscape with key themes
- Top buyer themes: What purchasers are saying
- Top seller themes: What partners are saying
Delivery
Reports are sent automatically via email or accessed directly in Veezoo.
Key benefits for customer teams
Concrete, measurable value for your team from day one
Unified theme view
All feedback organized into actionable clusters.
Two-sided insights
Understand both buyer and seller perspectives.
Emerging issue detection
Catch new themes as they appear.
Up and runningin production in weeks
To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:
Ready to explore Feedback Theme Analyzer?
Fully customizable to your workflows, data sources, and business requirements.
Typical initial implementation in weeks, not months.