Fulfillment SLA Monitor

Keep delivery promises to customers

Late deliveries erode customer trust and trigger refunds, negative reviews, and lost repeat business.

OTD drops below 95% for any carrier over a rolling 24-hour window
Warehouse throughput falls more than 15% below forecast
OTD rate by carrier — current vs. target with trends
Warehouse performance — throughput, queue depth, cycle time
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Fulfillment SLA Alert

West Coast DC • On-time rate below threshold

87% OTD
On-Time Delivery
87%target 95%
Late Orders
1,247
Avg Delay
1.8 days
Customer Impact
$84Krefunds/credits
Delay Breakdown
Pick/Pack42% of delays
Carrier38% of delays
Inventory20% of delays
Recommended Actions
Staffing reviewCarrier escalationStock positioning

Built for fulfillment teams
who guarantee every delivery

Late deliveries erode customer trust and trigger refunds, negative reviews, and lost repeat business.

Fulfillment Managers

Order accuracy & speed

Supply Chain Directors

Strategic oversight & escalation

Customer Service Leads

Operations Analysts

Data-driven insights

From alert to action in minutes

The objective of this agent is to improve on-time delivery rates.

Step 1

The Trigger

You define when the agent should activate. When conditions are met, it starts working automatically.

  • OTD drops below 95% for any carrier over a rolling 24-hour window
  • Warehouse throughput falls more than 15% below forecast
  • Regional delivery rates diverge from network average
Step 2

360° View

The agent opens a tailored dashboard consolidating data from all your systems.

  • OTD rate by carrier — current vs. target with trends
  • Warehouse performance — throughput, queue depth, cycle time
  • Stage-by-stage timing — pick, pack, ship, last-mile breakdown
Step 3

Automated Analysis

The agent follows a structured analysis flow, combining checks with exploratory reasoning.

  • Confirm scope — Count affected orders and revenue at risk.
  • Isolate stage — Compare cycle times to identify where delays concentrate.
  • Segment by carrier — Check if carrier-specific or affecting multiple partners.
Step 4

Actionable Output

After analysis, the agent creates a human-friendly report with everything your team needs.

  • Executive summary — OTD rate, orders at risk, customer impact
  • Root cause findings — Stage, carrier, warehouse, or region causing delays
  • Historical context — New issue or recurring, with links to past incidents
Step 5

Delivery

Reports are sent automatically via email or accessed directly in Veezoo.

Key benefits for operations teams

Concrete, measurable value for your team from day one

Fast Response

Faster detection

Before: delays discovered via complaints 24-48 hours later. Now: alerts within hours, before customers notice.

Root Cause

Pinpoint root causes

Automatically isolate pick, pack, ship, or last-mile issues.

More Revenue

Protect revenue

Early intervention can reduce refund requests by 15-30% for affected orders.

Up and runningin production in weeks

To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:

Order Management System (OMS) — orders, promised dates, customers
Warehouse Management System (WMS) — pick/pack/ship timestamps
Carrier/Shipping Platform — tracking events, SLAs, confirmations
ERP — order value, product details, fulfillment assignments
Order
Carrier
Delivery
Exception
SLA
Fulfillment

Ready to explore Fulfillment SLA Monitor?

Fully customizable to your workflows, data sources, and business requirements.

Try for freeBook a call

Typical initial implementation in weeks, not months.