Return Fraud Analyzer

Identify return abuse, wardrobing, and receipt fraud

Returns are essential to retail customer experience, but they're also exploited through wardrobing (wear-and-return), receipt fraud, stolen merchandise returns, and serial return abuse.

Real-time return scoring: Every return request scored for abuse probability
Serial returner alert: Flags customers exceeding return thresholds
Customer return ranking with abuse probability scores
Return rate analysis by store, category, and time period
Request a DemoSee How It Works

Return Abuse Alert

Serial returner pattern • 47 flagged customers

Investigation
Return Rate
18.4%avg 8%
Flagged Customers
47
Est. Loss
$84KLast 90 days
Wardrobing
23 cases
Top Abusers
Customer #84729134 returns, $2.4K
Customer #19284728 returns, $1.9K
Customer #41029824 returns, $1.6K
Agent Recommendations
Block serial returnersReceipt validationTag monitoring

Built for loss prevention teams who catch every scheme

Returns are essential to retail customer experience, but they're also exploited through wardrobing (wear-and-return), receipt fraud, stolen merchandise returns, and serial return abuse.

Loss Prevention Directors

Strategic oversight & escalation

Fraud Analysts

Fraud detection & investigation

Asset Protection Leads

Investigation Teams

From alert to action in minutes

The objective of this agent is to identify return abuse while preserving genuine customer experience.

Step 1

The Trigger

You define when the agent should activate. When conditions are met, it starts working automatically.

  • Real-time return scoring: Every return request scored for abuse probability
  • Serial returner alert: Flags customers exceeding return thresholds
  • No-receipt threshold: Triggers when no-receipt returns exceed limits
Step 2

360° View

The agent opens a tailored dashboard consolidating data from all your systems.

  • Customer return ranking with abuse probability scores
  • Return rate analysis by store, category, and time period
  • Receipt match tracking showing returns with/without purchase proof
Step 3

Automated Analysis

The agent follows a structured analysis flow, combining checks with exploratory reasoning.

  • Serial returner detection: Identifies customers with unusual return frequency
  • Wardrobing indicators: Correlates returns with events, seasons, or usage patterns
  • Receipt matching: Tracks no-receipt returns and fraudulent receipt patterns
Step 4

Actionable Output

After analysis, the agent creates a human-friendly report with everything your team needs.

  • Executive summary: Return metrics with abuse rate estimates
  • High-risk customers: Serial returners requiring attention
  • Wardrobing cases: Suspected wear-and-return patterns
Step 5

Delivery

Reports are sent automatically via email or accessed directly in Veezoo.

Key benefits for fraud teams

Concrete, measurable value for your team from day one

Key Benefit

Customer-level visibility

See return patterns by individual, not just aggregate.

Early Warning

Wardrobing detection

Catch wear-and-return behavior specific to events.

Fraud Guard

Receipt fraud prevention

Identify no-receipt and fraudulent receipt patterns.

Up and runningin production in weeks

To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:

Return data: Transactions, reasons, receipt status, timing
Purchase data: Original transactions for matching
Customer data: History, loyalty status, identifiers
Product data: Categories, prices, attributes
Return
Receipt
Pattern
Wardrobing
Customer
Abuse

Ready to explore Return Fraud Analyzer?

Fully customizable to your workflows, data sources, and business requirements.

Try for freeBook a call

Typical initial implementation in weeks, not months.