Analyze NPS/CSAT survey responses and identify themes
Retail organizations collect thousands of customer satisfaction surveys, but most feedback sits unanalyzed or gets reduced to single NPS scores.
Weekly Survey Analysis
3,847 responses analyzed • Themes extracted
Built for retail leaders
who spot every trend
Retail organizations collect thousands of customer satisfaction surveys, but most feedback sits unanalyzed or gets reduced to single NPS scores.
District Managers
Deep, consistent analysis
Regional Directors
Strategic oversight & escalation
Store Operations Managers
Operational efficiency & SLAs
VP of Retail
Strategic oversight & escalation
From alert to action in minutes
The objective of this agent is to Transform survey data into actionable customer insights.
The Trigger
You define when the agent should activate. When conditions are met, it starts working automatically.
- Weekly Monday analysis: Processes prior week's surveys
- Score threshold alert: Triggers when store NPS drops below target
- Theme spike alert: Activates when negative theme volume increases
360° View
The agent opens a tailored dashboard consolidating data from all your systems.
- Score summary with NPS, CSAT, and trends
- Driver analysis correlating attributes with overall satisfaction
- Theme extraction from open-ended comments
Automated Analysis
The agent follows a structured analysis flow, combining checks with exploratory reasoning.
- Score trending: Tracks NPS and CSAT across time and dimensions
- Driver analysis: Identifies which factors most influence overall satisfaction
- Theme extraction: Uses NLP to cluster comments into actionable themes
Actionable Output
After analysis, the agent creates a human-friendly report with everything your team needs.
- Executive summary: Overall satisfaction with key insights
- Score trends: NPS and CSAT with comparisons
- Top themes: What customers are saying most
Delivery
Reports are sent automatically via email or accessed directly in Veezoo.
Key benefits for customer teams
Concrete, measurable value for your team from day one
Theme visibility
Understand what customers are actually saying.
Driver clarity
Know which experience elements impact satisfaction most.
Store-level insights
Compare performance across locations.
Up and runningin production in weeks
To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:
Ready to explore Survey Results Analyzer?
Fully customizable to your workflows, data sources, and business requirements.
Typical initial implementation in weeks, not months.