Parse customer feedback from multiple channels
E-commerce customers share feedback across multiple channels—post-purchase surveys, support tickets, product reviews, social media, and chat transcripts—but most organizations analyze these in silos.
Voice of Customer Report
Daily digest • 8,472 feedback items
Built for e-commerce teams who turn feedback into action
E-commerce customers share feedback across multiple channels—post-purchase surveys, support tickets, product reviews, social media, and chat transcripts—but most organizations analyze these in silos.
CX Directors
Strategic oversight & escalation
Voice of Customer Leads
Product Managers
Deep, consistent analysis
Support Leaders
From alert to action in minutes
The objective of this agent is to Create unified customer understanding from fragmented feedback.
The Trigger
You define when the agent should activate. When conditions are met, it starts working automatically.
- Daily morning report: Prior day's feedback across all channels
- Sentiment spike alert: Triggers when negative sentiment increases significantly
- Theme emergence: Activates when new issue theme appears
360° View
The agent opens a tailored dashboard consolidating data from all your systems.
- Channel summary with volume and sentiment by source
- Theme clustering grouping feedback into categories
- Sentiment tracking with trends over time
Automated Analysis
The agent follows a structured analysis flow, combining checks with exploratory reasoning.
- Channel aggregation: Consolidates feedback from all sources
- Theme extraction: Clusters comments into unified themes
- Sentiment analysis: Classifies feedback by emotional tone
Actionable Output
After analysis, the agent creates a human-friendly report with everything your team needs.
- Executive summary: Overall customer sentiment with key signals
- Channel breakdown: Feedback volume and sentiment by source
- Top themes: Most common and urgent customer topics
Delivery
Reports are sent automatically via email or accessed directly in Veezoo.
Key benefits for customer teams
Concrete, measurable value for your team from day one
Unified customer view
All feedback channels in one analysis.
Cross-channel insights
See themes that appear everywhere.
Product intelligence
Connect feedback to specific items.
Up and runningin production in weeks
To deploy this Agent, you connect Veezoo to your existing Data Warehouse, typically containing data from:
Ready to explore Voice of Customer Agent?
Fully customizable to your workflows, data sources, and business requirements.
Typical initial implementation in weeks, not months.